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Asked Questions

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Common Inquiries

Office hours and teaching times?

We provide instruction seven days a week. Our office staff is available Monday-Friday, 9am-6pm EST. If you are calling after office hours, please leave a voicemail or send us an email, and we will return your message the next business day or sooner.

When can I expect to receive my schedule?

You will receive your schedule within 2-3 business days. If your program does not begin in the next 30 days, you will receive your schedule two weeks prior to your start date. Upon receiving your schedule, please review it carefully. If you have any questions or changes in your availability, please contact our office during business hours.

What if I miss a class or need to reschedule?

We work diligently to meet your scheduling requests and pair you with your instructor, so once you receive and approve your schedule, we ask that you do your very best to avoid any changes. If you must reschedule your private session, you must call or email our office with a minimum of 24-hour advanced notice. You may reschedule your session based on instructor availability. Classes cancelled with less than 24-hours advance notice of your session time will be billed accordingly to the session time and rate.

How do I login to my PREPWORKS® online PSAT, SAT, ACT, Algebra or Geometry programs?

Within 2-3 business days of registering with TEST SMART®, you will receive an enrollment email. If you do not receive the credentials, please contact

Practice Tests:

If you take an online test via PREPWORKS® (available for PSAT, SAT, and ACT), you will receive your score immediately after you press submit. If you take a paper-based test, you will receive your Personalized Score Report within 3 business days or sooner. Please remember that while Practice Tests are a very important part of your preparation, a practice test is only a one-time snapshot of your current performance.

Should my child prepare for the SSAT or ISEE?

First, check with the desired schools to find out if both exams are accepted in their review of student admissions. Many schools require a specific exam.

While the SSAT and ISEE assess similar branches of knowledge, they differ markedly in the language of passages/questions and scoring guidelines. For example, the verbal section of the SSAT measures synonyms and analogies while the ISEE’s section measures synonyms and vocabulary-in-context. For this reason, students who are weak in vocabulary are better served by taking the ISEE because the exam gives them a higher probability of selecting the correct answer based on the meaning of the sentences provided. The SSAT, in contrast, does not offer this added context.

Two other important considerations are that the SSAT can be taken multiple times during the year and the ISEE is restricted to a maximum of 3 times (1 every 4 months). And the SSAT deducts one-quarter of a point for incorrect answers while the ISEE deducts no points.

Ultimately, if the student has the option of either exam, TEST SMART® recommends he/she take a SSAT and ISEE diagnostic test to determine which exam is better aligned to the student’s strengths.

Should my child prepare for the SAT® or ACT®?

Most colleges accept both the SAT® and ACT® in their admissions review of applicants. But while the goal of both tests is to measure college and career readiness, the path each exam takes to this goal is different.

The SAT’s math section, for example, tests a student's understanding of the material through a layered format: multiple math concepts are assessed in a single question requiring the student to perform multiple computational steps. The ACT math section is composed of single-concept questions with more simplistic language. However, the ACT includes pre-calculus, while the SAT measures up to Algebra II.

Also, the ACT includes a science section. The SAT replaces this section with an additional math section.

Ultimately, the decision is personal. Students may find the structure and language of one exam better suited to their strengths. TEST SMART® recommends students take an SAT and ACT diagnostic test to measure which exam he/she should prepare for.

How will the diagnostic test be referenced by my child’s instructor? What is personalized instruction?

The purpose of diagnostic tests is to offer an overview of the student's strengths and weaknesses, a snapshot of current score range, and potential for growth.  The entry diagnostic aids the instructor in curating a curriculum aligned to the student’s needs, and additional practice tests measure if amendments to the curriculum are required after classes have started. The definition of personalized instruction is to pinpoint the abstract and procedural understanding related to concepts assessed in the exam, and to use these to construct a step-pyramid that begins with a strong foundation of elementary concepts and slowly rises in student review and mastery of complex operations.

Is my child’s official exam score sufficient for school admissions?

Many schools publish data from their past admissions cycle. This data is available on their web sites.

It is always difficult to say a score guarantees admission because school admission officers employ a holistic view of an application; multiple factors, not just test scores, are carefully reviewed.

As policy, we abstain from giving admissions advice because each school operates slightly differently. It may be best to contact the school directly.

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